Introduction to Amazon Connect and the Connect Control Panel (CCP)

Free

Training

Introduction to Amazon Connect and the Connect Control Panel (CCP)

In this easy-to-understand course, you'll learn about Amazon Connect and the Connect Control Panel. We'll talk about what Amazon Connect can do and what tools make it easier to use. We'll also talk about the different jobs that make Amazon Connect work and show you what a contact center agent's day looks like.

Prerequisites: Some basic understanding of the contact center work, and cloud-base contact center.

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Skill level: Fundamental Time required: 0 hour 45 minutes

You Will Learn

What Amazon Connect is and how it works

How administrators and agents can use the control panel and what the contact center does

Who is it for

Contact center agents and managers in communication with internal or external customers

Technical professionals who work with (or would like to work with) the implementation, maintenance, and optimization of the contact center

The primary audience is small, medium, and enterprise contact center professionals

This includes those in roles of agents, administrators, quality analysts, supervisors, call center managers, developers, and AWS partners

We assume that the audience might have general to extensive experience and knowledge of contact centers

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The courses are written in a clear and easy to understand. w3schools has exercises that facilitate practical learning, I really like the courses :)

Lijalem G.

It’s easy to learn at anywhere and anytime! it’s so easy to understand and the examples/try yourself methods and exercises In every titles and headings are very helpful.

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Introduction to Amazon Connect and the Connect Control Panel (CCP)