Amazon Connect: Introduction to the Administrative Interface

Free

Training

Amazon Connect: Introduction to the Administrative Interface

In this course, you will learn how to operate the control panel for Amazon Connect. Using the control panel, viewing reports and analytics, and customizing dashboards will all be covered. You will also find out how to create rules, search for contacts, and generate reports.

Prerequisites: Completed the Introduction to Amazon Connect and the Contact Control Panel (CCP) course

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Skill level: Fundamental Time required: 1 hour 30 minutes

You Will Learn

Learn how to use Amazon Connect, and their features

Who is it for

Supervisors who manage contact center agents

Technical professionals who work with, or would like to work with the implementation, maintenance, and optimization of the contact centerThe primary audience is small, medium, and enterprise contact center professionals. This includes the roles of agents, administrators, quality analysts, supervisors, call center managers, developers, and AWS partners. We assume that the audience might have general to extensive experience and knowledge of contact centers

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Amazon Connect: Introduction to the Administrative Interface