Amazon Connect: Creating and Managing Amazon Connect Instances

Free

Training

Amazon Connect: Creating and Managing Amazon Connect Instances

In this course, you will learn to create and customize an Amazon Connect instance for your contact center needs, including implementation steps and features. You will also learn how to adjust your Amazon Connect instance as your company grows and you want to add more features to strengthen your contact center capabilities.

Prerequisites: We recommend that you have completed: the Introduction to Amazon Connect and the Contact Control Panel (CCP) course, and the Introduction to the Administrative Interface course. You should also have experience using the AWS Management Console access to create and manage an Amazon Connect instance.

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Skill level: Fundamental Time required: 1 hour

You Will Learn

Learn to create and Amazon Connect instance

Get an understanding of how to Modify Amazon connect instance configurations

Understand how to recall additional features that can be added to your Amazon Connect contact center

Who is it for

Technical professionals who work with, or would like to work with the implementation, maintenance, and optimization of the contact center

The primary audience is small, medium, and enterprise contact center professionals

This includes those in roles of administrators, quality analysts, supervisors, call center managers, developers, and AWS partners

We assume that the audience might have general to extensive experience and knowledge of contact centers

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Amazon Connect: Creating and Managing Amazon Connect Instances